What does our free Server installation covers?
Our technical team will do a free installation on your recommended linux server or hosting at free of cost and this does not cover any support or set or installation in your local machine or local host.
Free Installation turnaround time?
Normal turnaround time to complete the free installation of files into client server will take from 12 hours to 24 hours which depends upon the hosting companies.
When does our free support gets voided?
After purchasing the script, if someone from the customer end modified or altered the code, our free support irrespective of the plan that you purchased get voided. Zoplay does not guarantee or support for any issues generated in our script because of any external resources or third party.
How does the after sale support process works?
Once the purchase is successfully completed and verified by our accounts team, we will email you the link for downloadable source files from our support mail firstname.lastname@example.org. You need to download the source files within 24 hrs time frame because afterwards, the link will not be active anymore. Apart from this for Lite, premium and ultimate customers we will do a free installation of source files into their server if they provide us the main login credentials to their server. Additionally for premium and ultimate customers to provide them with an enhanced customer support experience, we give our customer, access to our project management tool called www.basecamp.com in which our QA and technical team will be added for support and immediate response. In this way, our customer do not need to worry about the after sale support process because they will become a part of our team and for their successful business forever.
What are the payment gateway our script supports?
By default PayPal come free with initial package. Apart from that we can integrate any payment method into renters if proper API info is provided like stripe, Authorize.Net, 2co, balanced payment gateway and many more.
What is the framework and technology that is being used for Renters?
Renters is built with CodeIgniter Framework and platform is LAMP (Linux, Apache, Mysql, PHP).
What is Zoplay’s refund policy?
Once the product has been downloaded successfully, we will not provide any refund since we are dealing with intangible digital products. We are given with the demo link on the website to check before making any payment. If you face any issues on the website after the purchase in regards to installation or website issues etc.. you can contact us directly via our basecamp.com project management tool or support email or via skype.
I need to develop a custom module for my vacation rental – Can you help?
Custom work is available. We can create new designs, payment options, or functionality. In order to start, email us at email@example.com and be sure to send us any documents, sketches, pictures, ideas, etc. that will help us give you the most accurate estimate.
What version is your demo?
Renter’s demo is always the latest version currently available. It originates from the same sort of install package that you receive after you buy a script. The demo is limited in certain areas in order to prevent vandalism but the copy you receive will have full access.
Can I use this Script forever without any additional payments?
Yes. Once you have purchased the Script from us, it is yours. No hidden fees or additional payments.
Can the Renters Team Install the script for me?
Yes we can! Our professional installation service comes free with your purchase for a domain. Once payment is confirmed, please provide us with server credentials and our team will take care of installing your script. You could respond to our emails that comes from firstname.lastname@example.org
If I do not like your script, can I get my money back?
All sales are final and we do not offer refunds. This is because we believe that our pre-sales conversations and the live demo we provide is sufficient information for you to make an informed decision before making a purchase. For more information, please read our return policy.
Do you provide any technical documentation on purchase of Renters?
Renters does not come with technical documentation. If you need assistance please contact us for an estimate on developing your custom module at email@example.com
If I find a bug, will you fix it on my website?
We fully understand that there might be small glitches in the system even after months of hard work and development. We screen the systems performance and welcome feedback from our clients. If we find a problem that is a result of a failure on our end we will endeavour to fix it and release a FREE update as soon as possible!
Can I get the full source code of Renters or the files encrypted?
What you receive depends on the license you purchased*
Regular Single Domain license format: Core files (PHP) are unencrypted by layout and design (HTML and CSS) can be accessed and customized. But single domain licensing is encrypted.
Open source [White Label] and multi-domain license: No encryption, so all files can be updated by the owner
*All features of script, regardless of license type, are available to administrators and users. Need a multidomain white label version email us firstname.lastname@example.org to get the pricing.
Can I change the HTML and CSS files of Renters?
Yes, you can change these files as you will have access to them with the license that has been purchased.
Can I buy design templates from Renters?
Renters comes with a standard template. If you would like a unique custom template please contact email@example.com or chat with our sales executive to discuss details and pricing.
Can I change the domain name for Renters License?
Changing the domain is possible. In order to do this, you must email us at firstname.lastname@example.org with your current domain name, purchase order number and the name you would like your current domain changed to.
Please note: A domain can only be changed once during a period of 6 months. Also, do not change the setting yourself before receiving confirmation from us that we have fulfilled your request. If you do so before such confirmation, your service might be unavailable. This service is based on the license version you purchased.
Is our script can run in a Cluster server like Amazon Ec2
Yes, We can install the script in cloud server like amazon, digital ocean, rackspace etc.
Need linux based server.
Platform we use is LAMP. It works in all linux based servers. If it is windows then need to enable few modules in server.