What does our free server installation covers?
Our technical team will do a free installation on your recommended Linux server or hosting at free of cost. It does not cover any support or set up in your local machine or localhost.
Free Installation turnaround time?
The average turnaround time to complete the free installation of files into the client-server will take from 12 hours to 24 hours. It also depends on the web hosting companies.
When does our free support gets voided?
After purchasing the script, if someone from the customer end modified or altered the code, our free support irrespective of the plan that you have purchased gets voided. Zoplay does not guarantee or support for any issues generated in our script because of any external resources or third parties.
How does the after sale support process work?
Once the purchase is completed and verified by our accounts team, we will email you the link with downloadable source files from our support email email@example.com. You need to download the source files within 24 hrs time frame because afterward, the link will not be active. Apart from this for Lite, premium, and ultimate customers, we will do a free installation of source files into their server if they provide us the login credentials to their server. Additionally, for premium and ultimate customers, we provide them with an enhanced customer support experience by giving access to access to our project management tool called www.basecamp.com in which our QA and technical team will support with an immediate response. So customers don't need to worry about the after-sale support process because they will become a part of our team.
What are the payment gateway our script supports?
PayPal gates come as a default with the original package. Apart from that, we can integrate any payment method into renters using API info. We can include gateways like stripe, Authorize.Net, 2co, balanced payment gateway, etc..
What is the framework and technology used for Renters?
We developed Renters Script using CodeIgniter Framework, and the platform is LAMP (Linux, Apache, Mysql, PHP).
What is Zoplay’s refund policy?
Once you download the product successfully, we will not provide any refund since we are dealing with intangible digital products. You can check the demo link on the website before making any payment. If you face any issues on the website after the purchase in regards to installation, website issues, etc.. you can contact us via our basecamp.com project management tool or support email or skype.
Can you help me in developing a custom module for my vacation rental?
We can create new designs, payment options, functionalities, etc.. To start, email us at firstname.lastname@example.org with any documents, sketches, pictures, ideas, etc.. that will help us to give you the most accurate estimate.
What version is your demo?
We update Renter’s demo with the latest available version. The demo is limited in certain areas to prevent vandalism, but the downloadable copy you receive will have full admin access.
Can I use this Script forever without any additional payments?
Yes, You can use it without making any additional payments. It is a lifetime license with no hidden fees or extra charges.
Can the Renters Team Install the script for me?
Yes, we can! Our professional installation service comes free with your purchase for a domain. Once payment is confirmed, we request you to provide us with the server credentials, and our team will take care of the installation. You can email us at email@example.com.
If I do not like your script, can I get my money back?
All sales are final, and we do not offer refunds. We believe that our pre-sales conversations and the live demo we provide are sufficient enough for you to decide on making the purchase. For more information, please read our refund policy.
Do you provide any technical documentation on the purchase of Renters?
Renters do not come with technical documentation. If you need assistance, please contact us for an estimate on developing your custom module at firstname.lastname@example.org.
If I find a bug, will you fix it on my website?
We fully understand that there might be small glitches in the system even after months of hard work and development. We screen the systems performance and welcome feedback from our clients. If we find a problem that is a result of a failure from our end, we will endeavor to fix it and release a FREE update as soon as possible!
Can I get the full source code of Renters or the files encrypted?
What you receive depends on the license type you have purchased. Regular Single Domain license format: Core files (PHP) are unencrypted by layout and design (HTML and CSS) can be accessed and customized. But single domain licensing is encrypted.
[White Label] Open source license format: No encryption on the multi-domain license. The owner can modify & customize the files. All features of the script, regardless of license type, are available to administrators and users. If you need a multi-domain white label version email us at email@example.com to get the pricing.
Can I change the HTML and CSS files of Renters?
Yes, you can change these files as you will have full access to them with the license.
Can I buy design templates from Renters?
Renters come with a standard template. If you would like us to create your unique custom template, please contact us at firstname.lastname@example.org or chat with our sales executive to discuss the same.
Can I change the domain name for Renters License?
Changing the domain is possible. To do this, you must email us at email@example.com with your current domain name, purchase order number and the name of your existing domain.
Please note: A domain can only be changed once within the first six months. Also, do not change the setting by yourself before receiving confirmation from us. If you do so before such approval, your service might be unavailable. This support depends on the license version you have purchased.
Can our script run in a Cluster server like Amazon Ec2
Yes, We can install the script in a cloud server like Amazon, digital ocean, Rackspace, etc.
Need Linux based server.
The platform we use is LAMP. It works in all Linux based servers. If it is windows, then we request you to enable a few modules in the server.