What does our free Server installation cover?
Our technical team will do a free installation on your recommended Linux server or hosting at free of cost, and this does not cover any support or set up in your local machine or localhost.
Free Installation turnaround time?
The average turnaround time to complete the free installation of files into the client-server will take from 12 hours to 24 hours> It also depends upon the hosting companies.
When does our free support gets voided?
After purchasing the script, if someone from the customer end modified or altered the code, our free support irrespective of the plan that you have purchased from us get voided. Zoplay does not guarantee or support for any issues generated in our script because of any external resources or third party.
How does the after sale support process works?
Once the purchase is completed and verified by our accounts team, we will email you the link for downloadable source files from our support mail [email protected]
. You need to download the source files within 24 hrs time frame because later, the link will not be active. Apart from this for Lite, premium, and ultimate customers, we will do a free installation of source files into their server if they provide us the login credentials to their server. Additionally, for premium and ultimate customers to provide them with an enhanced customer support experience by giving access to our project management tool called www.basecamp.com in which our QA and technical team will support you with quick response. You don't need to worry about the after-sale support process.
What are the payment gateways supported by our script?
By default, PayPal comes free with the package. Apart from that, we can integrate any payment method into renters like stripe, Authorize.Net, 2co, balanced payment gateway, and many more.
What is the framework and technology used in Renters?
We developed it using CodeIgniter Framework, and the platform we used is LAMP (Linux, Apache, Mysql, PHP).
What is Zoplay’s refund policy?
Once the user downloads the product successfully, we will not provide any refund since we are dealing with intangible digital products. We have provided the demo link on the website to check before making any payment. If you face any issues on the website after the purchase in regards to installation, website issues, etc.. you can contact us directly via our basecamp.com project management tool or support email.
Can you help me develop a custom module for my vacation rental script?
We can do customization by creating new designs, integrating payment gateways, adding functionalities, etc.. To start, email us at [email protected]
and be sure to send us any documents, sketches, pictures, ideas, etc.. that will help us give you the most accurate estimate.
What version is your demo?
We always update the latest version into the Renter’s demo. The demo is limited in certain areas to prevent vandalism, but the copy you receive will have full access.
Can I use this Script forever without any additional payments?
Yes. Once you have purchased the Script from us, you can use it forever. No hidden fees or additional payments.
Can the Renters Team Install the script on my website?
Yes, we can! Our professional installation service comes free with your script purchase. Once payment is confirmed, please provide us with server credentials and our team will take care of the rest by installing the script in your server.
If I do not like your script, can I get my money back?
All sales are final, and we do not offer any refunds. It is because we believe that our pre-sales conversations and the live demo we provide are sufficient enough for you to make an informed decision before making the purchase. For more information, please read our return policy.
Do you provide any technical documentation on purchase of Renters?
Renters do not come with technical documentation. If you need any assistance, please contact us for an estimate on developing your custom module at [email protected]
If I find a bug, will you fix it on my website?
We fully understand that there might be small glitches in the system even after months of hard work and development. We always screen the performance and welcome feedback from our clients. If we find a problem that is a result of a failure on our end, we will endeavor to fix it and release a FREE update as soon as possible!
Can I get the full unencrypted source code files of Renters script?
What you receive depends on the license you have purchased from us. Regular Single Domain license format: Core files (PHP) are unencrypted by layout and design (HTML and CSS) can be accessed and customized. But single domain licensing is encrypted.
[White Label] Open source and multi-domain license: No encryption, so all files can be updated by the owner
*All features of the script, regardless of license type, are available to administrators and users. If you need a multi-domain white label version email us at [email protected]
to get the pricing.
Can I change the HTML and CSS files of Renters?
Yes, you can change these files as you will have access to all the data.
Can I buy design templates from Renters?
Renters script comes with a standard template. If you would like a unique custom template, please contact us at [email protected]
or chat with our sales executive to discuss the details and pricing.
Can I change the domain name for Renters License?
Changing the domain is possible. To do this, you must email us at [email protected]
with your current domain name, purchase order number, and the name you would like to change.
Please note: A domain can only be changed once in the first six months.
Is our script can run in a Cluster server like Amazon Ec2
Yes, We can install the script in cloud servers like Amazon, digital ocean, Rackspace, etc.. We need a Linux based server.
The platform we use is LAMP. It works in all Linux based servers. If it is windows, then we need to enable a few modules in the server.