What does our free Server installation covers?
Our technical team will do a free installation on your recommended Linux server or hosting at free of cost, and this does not cover any support in your local machine or localhost.
Free Installation turnaround time?
The average turnaround time to complete the free installation of files into the client-server will take from 12 hours to 24 hours, which also depends on the hosting companies.
When does our free support gets voided?
After purchasing the script, if someone from the customer end modified or changed the code, our free assistance irrespective of the plan that you bought get voided. Zoplay does not guarantee or support for any issues generated in our script because of any external sources or third party.
How does the after sale support process works?
Once the purchase is completed and verified by our accounts team, we will email you the link of downloadable source files from our support email info@zoplay.com. You need to download the source files within 24 hrs time frame because afterward, the link will not be active. Apart from this for Lite, premium, and ultimate customers, we will do a free installation of source files into their server if they provide us the login credentials to their server. Additionally, for premium and ultimate customers to provide them with an enhanced customer support experience by giving access to our project management tool called www.basecamp.com in which our QA and technical team will support you. In this way, customers don't need to worry about the after-sale support process forever.
Why should you invest in Shopsy marketplace?
The Shopsy platform combines the best elements of social networks and online stores into a streamlined, contemporary design that will please anyone. Online purchasing is booming day by day. A small investment in Shopsy will give you the competitive edge you need in this rapidly changing business. The integration with social networking will allow your business to expand its virtual footprint rapidly, bringing you the best clients along with excellent exposure. Every user involved in the marketplace will have a profile that will enable them to buy and sell items. The user can create, manage, and market their unique store through their profile. The use of Shopsy will earn you money as you sell or trade items and earn commissions from other traders who use your venue. If you dedicate yourself to improvising the store, then you will be able to create a regular and steady income stream.
Can I change the domain name for Shopsy License?
Changing the domain is possible. To do this, you must email us at info@zoplay.com with your current domain name, purchase order number. Please note: Domain can only be changed once in the first six months. Also, do not change the setting yourself before receiving confirmation from us that we have fulfilled your request. If you do so before such approval, your service might be unavailable. This service depends on the license version you purchased.
What is Zoplay’s refund policy?
Once you download the product successfully, we will not provide any refund since we are dealing with intangible digital products. We request you to check the demo link on the website thoroughly before making any payment. If you face any issues on the website after the purchase in regards to installation or website issues, etc.. you can contact us directly via our basecamp.com project management tool or support email or skype.
Can I buy design templates from Shopsy?
Shopsy comes with a standard template. If you would like a unique custom template, please contact info@zoplay.com or chat with our sales executive to discuss details and pricing.
Can I change the HTML and CSS files of Shopsy?
Yes, you can change these files as you will have access to them with the license that you have purchased.
Can I get the full source code of Shopsy or the files encrypted?
The files you receive depends on the license you have purchased from us. Regular Single Domain license format: Core files (PHP) are unencrypted by layout and design (HTML and CSS) can be accessed and customized. But single domain licensing is encrypted.
[White Label] Open source and multi-domain license: No encryption so that the owner can update all files. All features of the script, regardless of license type, are available to administrators and users. Need a multi-domain white label version email us at info@zoplay.com to get the pricing.
If I find a bug, will you fix it on my website?
We fully understand that there might be small glitches in the system even after months of hard work and development. We screen the systems performance and welcome feedback from our clients. If we find a problem that is a result of a failure on our end, we will endeavor to fix it and release a FREE update as soon as possible!
Do you provide any technical documentation on the purchase of Shopsy?
Shopsy does not come with technical documentation. If you need assistance, please contact us for an estimate on developing your custom module.
If I do not like your script, can I get my money back?
All sales are final, and we do not offer refunds. It is because we believe that our pre-sales conversations and the live demo we provide are sufficient enough for you to make an informed decision before purchasing the script. For more information, please read our return policy.
Can the Shopsy Team Install the script for me?
Yes. Once you have purchased it as a script from us, it is yours. There are no hidden fees or additional payments.
Can I use this Script forever without any additional payments?
Yes. Once you have purchased as Script from us, it is yours. No hidden fees or additional payments.
What version is your demo?
We always update Shopsy’s demo with the latest available version. The demo is limited in certain areas to prevent vandalism, but the copy you receive will have full access.
Can you help me create a custom module for my marketplace?
We can create new designs, payment options, functionalities, etc.. To start, email us at info@zoplay.com and be sure to send us any documents, sketches, pictures, ideas, etc.. that will help us to give you the most accurate estimate.
Is COD available for Shopsy?
Yes, Cash on delivery and the invoicing system is in-built within our script. It doesn't come with our default package.
Can you embed the PayPal adaptive in multi vendor script?
Yes, we can integrate PayPal adaptive method for the automatic commissioning system.
Is there any limitation and conditions for using Coupon Codes?
Each shop on Shopsy can create custom coupon codes to offer buyers a discount on their purchase. If you have the coupon codes from a particular shop, you can only redeem for that specific shop.
What are the payment gateway our script supports?
By default PayPal, Authorize.net comes free with the original package. Apart from that, we can integrate any payment method into Shopsy with proper API. Payment gateways like stripe, 2co, balanced payment gateway, etc.. can be customized.
Can you install shopsy in a Cluster server like Amazon Ec2?
Yes, We can install the script in a cloud server like Amazon, digital ocean, etc. We need a Linux based server.
The platform we use is LAMP. It works in all Linux based servers. If it is windows, then we need to enable a few modules in the server.
What are the framework and technology used to develop Shopsy?
We developed Shopsy using CodeIgniter Framework, and the platform we used is LAMP (Linux, Apache, Mysql, PHP).
