Frequently Asked Questions (FAQ)
Is installation free of cost?
The installation is completely free of cost. You need to provide hosting details. Please check the server requirements mentioned on our website.
Does zoplay help in approval of app?
Yes, we will help with the customers for the approval of the app. We need the IOS app store login and google play login details from customers for support of the app. Our experienced team will communicate with the customer via basecamp/skype to get the required information to submit the app successfully in the app store.
Do you support testing in local host/simulator?
No. some people ask us that they want to test the app in their local host before installing in the server; Users have to check it themselves, and we don't give any no support for testing in localhost/simulator.
What is the turnaround time?
It depends on hosting companies. It generally takes between 12-24 hours, and the installation is completely free of cost.
What if user/customer modifies the code?
If a user makes some changes in the source code; then it would be hard for us to work on a modified script. So we strongly recommend customers, not to make any changes with the script; and we don't offer free support if you find any changes made in the text.
What is our refund policy?
We request the users to test the demo version of the product entirely before making a purchase. If you have any queries with the app, you can contact us anytime. Once we send you the app download details, we won't process refunds at any cost. If you face issues in purchasing or installation, our technical team will guide you with the process via Skype, Basecamp, live chat, email, etc..
Will zoplay give technical support after purchase?
Yes, we do support the product after the purchase, like doing customization changes, fixing bugs, etc.
Do you charge for Customization changes?
The script will be 100% working without any issues, and we test it thoroughly. If you need any customization changes to the code, we are happy to do it at the best hourly price. Please contact us at [email protected] for customization costs.