Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. Request a FREE quote HERE or call us at (855) 212-2210. We've reconnected with Premier this year, and I gotta admit. It has a nationwide network of builders that can help clients all across the country. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. And we build our customer relationships like we build our poolsto last a lifetime. Consumer complaints Started with Premier Pools a year ago since then it has been nothing but a nightmare. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. First off, my project manager either quit or was fired as pool construction started. We spoke with seven customers who . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They have more than half of my money and I only have a hole in my backyard. Thanks Aric!!! This profile has not been claimed by the company. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. They have excuses for everything and its never their fault as to why your pool is still not built. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Original Review: I have a terrible experience with this company. Unsubscribe easily. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Click HERE to watch our new show Passion For Splashin! Better communication. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Thank you, you have successfully subscribed to our newsletter! Hello Susan. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Building a pool can add value to your home. He contacted PP&S, who sent a worker to take a look. Im very impressed with the work they did and the quality of our pool. DO NOT BUY A POOL FROM THEM!! I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The company specializes in luxury pools and custom-designed pools. There has been little progress the last three weeks. Fast and easy online application. Accepted file types: jpg, gif, png, pdf, bmp, Max. Hi Lauren. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Cameron was a great asset to us! We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Then the team will create a comprehensive design that is uniquely you. Click HERE to watch our new show Passion For Splashin! 5. PPAS does not stand behind the sub contractors that they hire. A pool build is a very stressful situation to begin with. Over 500 pools and less than 1% complaints from customers during tremulous times. I thought, are you kidding me?" I have a huge crater in my backyard. He helped us get exactly what we wanted while staying in our budget. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Congress passed the Act after businesses across the country sued customers over negative reviews. I have sent emails text messages and phone calls. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! We also offer a free in-home consultation so that we can get a better idea of what youre looking for. From the first scoop of dirt to the filling of the crisp water. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Premier Pools and Spas is a joke of a company. Buying a pool is a big decision for your family. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. On day one I met our construction manager who was Aric **. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. We value your privacy. They do not return calls, voicemails or emails. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Click HERE to watch our new show Passion For Splashin! They keep saying that's normal.ummm..don't think it is. ", Kasey said the company repeatedly asked them to take down the review. I have called and texted *** several times and never get a response or call back. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Contact us today to get started on your custom pool building project! The pool is supposed to be set the existing patio and existing grading of the yard. I initially knew this would be a disaster . Rates may vary based on location, credit score, and loan amount. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Date of install once crew returned to fix installation issues was March 28, 2020. . Premier Pools told me my saltwater pool would be built in 3-4 months. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. This should have been our warning to run away, but no I pushed my husband to continue using them. He represented the couple in that case; he's also helping the Corcorans. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Start a Project View Popular Projects. This field is for validation purposes and should be left unchanged. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Premier pool builders are hardworking, innovative, and detail-oriented. The company specializes in luxury pools and custom-designed pools. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? The company is asking me for more money due to drainage. Premier Pools and Spas have over 25 years of pool-building expertise. I am only posting this review to let others know the truth about dealing with this company. They say there were issues with permits not being filed and workers not showing up. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Work hard when they need to get a job done! Gunite, Fiberglass, Vinyl: Whats The Difference. Mustard algae, also, What is pool coping? Also own Pinnacle Pools and Spas in Dallas Texas. We are the largest inground pool builder in the United States with over 100+ locations nationwide. I'm very happy now! Your call will always be answered by a live, knowledgeable . They never show or don't show or push dates out. No one will call me. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. PPAS builds and services swimming pools and spas for homeowners across the country. 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